Contact
Messages here create a ticket and reach a person. We answer in business hours, Pacific time.
Other ways
Email [email protected] directly if you prefer, or reply to any email we have sent you — it lands on the same ticket.
Found something wrong on this site?
We publish dated competitor pricing and we get things wrong sometimes, or they go stale. If you spot an error — especially one that makes a competitor look worse than they are — please tell us. We will correct it and note the date.
Reporting a security issue
Email [email protected] with "security" in the subject. Please give us a reasonable window to fix anything before disclosing it publicly, and we will keep you updated on progress.
What to expect
Messages are read during business hours, Pacific time, usually within one working day. There is no deflection bot, no tiered queue and no automated reply asking you to search the help centre first — your message goes to a person who can change the software.
If you are writing because something is broken, the two most useful things to include are
the code's address (the /s/… part) and what you expected to happen. For
a code that will not scan, a photograph of the printed version tells us more than any
description, because most scanning failures are physical — size, contrast, quiet zone
or surface.
Before you write: three fast answers
“My code stopped working.” If it is one of ours, it has not been switched off for billing reasons — that cannot happen, by design. Check the destination URL first; a dead destination is by far the most common cause. Full diagnostic order here.
“I cannot edit a code.” It is frozen, meaning you have more dynamic codes than your plan allows. It is still redirecting and still counting scans. Delete one you no longer need, or upgrade. How freezing works.
“I want my data.” Account → Export, on every plan including free. What is in the Permanence Kit.