Refund policy
Effective 2026-10-04.
The policy
Within 30 days of any charge, we will refund it on request, for any reason. That applies to monthly and annual plans, to first payments and renewals, and we do not ask you to justify it.
How to request one
Email [email protected] or use the contact form. Tell us the email address on the account. We process refunds within two business days; your bank usually takes a further 5–10 days to show it.
After a refund
Your account moves to the free plan. As everywhere else on this site, that does not mean your codes stop working — codes over the free limit become frozen, which means they keep redirecting and keep counting scans, and you simply cannot edit them. Nothing you printed stops working because you asked for your money back.
Outside 30 days
We do not automatically refund older charges, but if something went genuinely wrong — a renewal you did not expect, a feature that did not do what our website said — write to us. We would rather refund you than argue.
Annual plans
Cancelling an annual plan after the 30-day window stops the next renewal; the current period runs to its end. If you would rather have the unused portion back, ask — we will usually say yes.
Why the policy is this simple
Refund policies in this category are often written to be technically honoured and practically difficult: a short window, a required reason, a retention conversation, a form that has to be posted. We have deliberately done none of that, for the same reason our codes do not stop working when you stop paying — a business that needs friction to keep customers is telling you something about the product.
The practical effect is that you can try a paid plan with essentially no risk. If it is not what you expected, one email gets your money back, and the codes you made in the meantime carry on redirecting.
Chargebacks
Please email us before raising a chargeback with your bank. Not because we will argue — we will not — but because a chargeback takes weeks and costs us a fee, where a refund takes two days and costs nothing. We have never declined a refund request inside the window, so there is nothing to be gained by going around us.
If a charge on your statement is genuinely unrecognised, tell us the amount and the date and we will identify it. Our charges appear as ScanMePlz.